Refund policy

Last updated: August 19, 2026

How to reach us

Questions about an order, a delivery, a return, or about this policy? Email support@aricdeals.com and a person replies within one business day.

Aric Deals
Customer support: support@aricdeals.com

This Refund Policy explains how refunds and returns work at Aric Deals (“we”, “us”, “our”), which operates the online store at https://aricdeals.com. Everything we sell is physical furniture that we pack and ship to the delivery address you give at checkout. Every purchase is a single, one-time payment — we do not sell subscriptions, memberships or anything that renews.

The short version

How long do I have? 30 days from the day your order is delivered.
How do I ask? Email support@aricdeals.com with your order number.
Do I have to explain why? No. You can tell us if you want to, but it is not required.
What do I get back? The full amount you paid, in USD, to your original payment method.
Do I have to send it back? Yes — email us first and we will send return instructions.
Are there any fees? No handling or restocking fees ever. Return shipping is only yours if you simply changed your mind.
How long does it take? Typically 5–10 business days after the item reaches us, plus your bank's own posting time.

1. Our 30-day money-back guarantee

Every piece of furniture you buy from Aric Deals is covered by a 30-day money-back guarantee. If it is not what you expected, does not suit your room, or you simply changed your mind, tell us within 30 days of delivery and we will refund what you paid. This is the same promise you see on our storefront, and we mean it literally.

2. Who is eligible

You are eligible for a refund under this guarantee if:

  • You bought the item directly from aricdeals.com; and
  • You contact us within 30 days of the date your order was delivered; and
  • You can give us the order number (or the email address you used at checkout, so we can find the order).

3. How to request a refund or return

  • Email support@aricdeals.com from the email address you used at checkout, if you can.
  • Put your order number in the message (it is in your order confirmation email). If you cannot find it, tell us roughly when you ordered and what you bought, and we will look it up.
  • Optionally, tell us the reason. A single sentence is plenty — you do not need to justify yourself at length, and we will not argue with you about it.
  • Please wait for our reply before sending anything back. We will send return instructions and, where we are paying for the return, a prepaid label. Items sent back without instructions may not be traceable.

We aim to answer every request as quickly as we can. If you have not heard back from us, please email again — occasionally messages go astray.

4. Returning an item

  • Condition. Please return the item clean, unused beyond trying it out at home, and in a resaleable condition, with its original packaging where you still have it. If you have thrown the boxes away, tell us and we will advise.
  • Who pays return shipping. If the item is faulty, damaged in transit, or not what you ordered, we pay — we will send a prepaid label or refund your shipping cost. If you simply changed your mind, the return shipping is yours to cover; because furniture is bulky, we will tell you the approximate cost before you commit.
  • No restocking fee. We do not deduct handling or restocking charges from your refund.
  • Damaged on arrival? Photograph it before you do anything else and email us the pictures. We will replace or refund without asking you to ship a damaged item back at your own cost.
  • Only part of the order arrived? Sectionals ship in two boxes that can arrive on different days. Give it a few days, then email us if the second box has not appeared.

None of this affects your statutory rights as a consumer.

5. How long refunds take

Once the returned item reaches us and has been checked (or, for a damaged-on-arrival claim, once we have your photos), we issue the refund to the original payment method used for the order — the same card, PayPal account, Apple Pay, Google Pay or Shop Pay wallet. Refunds are routed back through the payment provider that took the original payment, which is why we cannot normally redirect one to a different card or account. If the card or account you paid with has since been closed, tell us: your bank or provider will usually still pass the refund on to you, and if that turns out not to be possible we will work with you to find another way to get your money back.

Refunds are normally issued within 5–10 business days. After we have issued it, your bank, card issuer or payment provider still has to post it to your account, which can take a few additional days. If more than 10 business days have passed since we told you the refund was issued and you still cannot see it, email us and we will send you the refund reference so you can trace it with your bank.

Refunds are made in US dollars for the full amount you paid, including any tax charged at checkout. If your account is in another currency, the exchange rate your bank applies at the time of the refund may differ from the rate applied when you paid. That difference is set by your bank, not by us.

We never store full card numbers. Card details are handled by Shopify Payments and the other payment providers listed at checkout, and refunds are routed back through them.

6. Cancelling before dispatch

If you change your mind before your order has been dispatched, email us straight away and we will cancel it and refund you in full. Once an order has shipped, it is handled as a return under Section 4.

7. Limited exceptions

We want this policy to be simple and generous, so the exceptions are few and we apply them sparingly. We may decline a refund request where:

  • The item has been damaged by misuse, altered, or is not in the condition described in Section 4 (we may offer a partial refund instead);
  • There is a clear pattern of repeated orders and returns from the same person or payment method that suggests the guarantee is being used as a free rental rather than to fix a genuine problem;
  • The request is made more than 30 days after delivery (though you are still welcome to ask — see below).

Where an order looks fraudulent, or where we cannot tell that the request has come from the person who actually paid, we will not simply refuse. We will ask for enough information to confirm who the genuine card or account holder is, so that the money goes back to the right person. If you are the card or account holder and an order was placed without your permission, that is not an exception — tell us and we will refund it in full.

If we decline a request, we will tell you by email and explain why, so you can respond if you think we have it wrong. Requests made after the 30-day window are outside the guarantee, but we would still rather hear from you than not — email us and we will look at it case by case.

8. Customers in the EU and the UK

If you are a consumer in the European Union or the United Kingdom, you normally have a statutory right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason. Our own 30-day money-back guarantee applies regardless and is longer than the statutory right. Nothing in this policy limits any other mandatory consumer rights you have under the law of your country, including rights relating to faulty or misdescribed goods, and nothing in it is intended to exclude or restrict liability where the law does not allow that.

9. Chargebacks and payment disputes

Please email us before you contact your bank. If you are inside the 30-day window we will simply refund you, and doing it directly is far quicker than a chargeback, which can take your bank weeks to resolve.

If you do not recognise a charge on your statement, send us the date and amount and we will identify it for you.

If you have already filed a chargeback, let us know. We may need to respond to your bank with the order and delivery records, and we cannot issue a separate refund while a dispute is open, because that could refund you twice.

10. Price changes and promotions

Our prices change from time to time, and we run occasional promotions. We do not automatically refund the difference if an item you bought is later offered at a lower price. If a price dropped very shortly after your order, or you believe you were charged the wrong amount, email us and we will take a look. And if you would simply rather not keep the purchase at the price you paid, the 30-day money-back guarantee is always available to you.

11. Changes to this policy

We may update this Refund Policy from time to time. The version that applies to your order is the version published on this page at the time you placed it. The date at the top of this page shows when it was last revised.

12. Contact us

For anything to do with refunds, returns or your order, email us — this is the only support channel we operate, and it is the fastest way to reach a person.

Please include your order number where you can — it lets us sort things out in one reply instead of three.

Anything unclear here, or something gone wrong with an order? Email support@aricdeals.com — include your order number and we come back to you within one business day.

Aric Deals — support@aricdeals.com