Shipping Policy

Last updated: August 19, 2026

How to reach us

Questions about an order, a delivery, a return, or about this policy? Email support@aricdeals.com and a person replies within one business day.

ECOMISAAC LLC, trading as “Aric Deals”
18000 Semmler Dr, Tinley Park, IL 60487, United States
Customer support: support@aricdeals.com

What we ship

Everything we sell is a physical piece of furniture — modular cloud couches, folding sofa beds and the boneless chair. Every order is packed and shipped to the delivery address you give at checkout. We do not sell anything digital and nothing is delivered by download.

Shipping within the United States is free

  • Cost. Tracked shipping to any US address we serve is free. There are no shipping charges added at checkout or afterwards.
  • Where we ship. The destinations we can deliver to are shown at checkout. If your address is not offered, we cannot currently deliver there.
  • Dispatch and delivery times. Estimated dispatch and delivery times are shown at checkout and repeated in your confirmation email. Furniture is bulky, so please allow the full window.
  • Tracking. We email you a tracking link as soon as your order is dispatched.

Orders outside the United States

Where we can ship outside the US, the shipping cost and the delivery options available to you are calculated and shown at checkout before you pay. You are responsible for any import duties, taxes or customs charges imposed where you live that we do not collect at checkout.

How a couch arrives

  • Two boxes. Modular sectionals ship in two boxes — the sofa in one, the ottomans in the other. They can travel separately and may arrive on different days, so do not worry if one box lands first. Smaller items (the sofa beds and the boneless chair) ship in one box.
  • Vacuum packed. Cushions and foam are compressed for transport. Unpack them and allow 24–48 hours for them to expand to full size.
  • No tools. Modules snap together with connectors or secure with pre-attached velcro, and base feet twist on by hand. Each product page says which.
  • Receiving it. Boxes are large and heavy. Please give an address where someone can receive and move them, and check your doorway and stair access against the dimensions on the product page before you order.

If something does not arrive, or arrives damaged

  • Late or missing parcel? Check the tracking link we sent you first. If it has stalled, email us and we will chase the carrier.
  • Only one box arrived? Give it a day or two — the second box is usually close behind. If it has not appeared within a few days, email us with your order number.
  • Damaged on arrival? Photograph the damage and the box before you do anything else and email us the pictures. We will replace or refund — you will not be asked to pay to return a damaged item.

Your rights if something goes wrong are set out in our Refund Policy.

Contact

ECOMISAAC LLC — trading as “Aric Deals”
Business address: 18000 Semmler Dr, Tinley Park, IL 60487, United States
Customer support: support@aricdeals.com — we reply within one business day.

Anything unclear here, or something gone wrong with an order? Email support@aricdeals.com — include your order number and we come back to you within one business day.

ECOMISAAC LLC, trading as “Aric Deals” — 18000 Semmler Dr, Tinley Park, IL 60487, United States — support@aricdeals.com